How do I get Zoom for my mobile device?

Download the Zoom mobile app from the Apple Appstore or Google Play.
Download in App Store Download in Google Play
Zoom displays a mobile notification whenever there is a new update.

How do I join a Zoom meeting with Android or iOS

Open the App, then click on the  Join a meeting button.

Andriod

iOS

How do I join a Zoom meeting with Windows or MAC

Go to the Zoom website and click on Join a Meeting

Enter the meeting ID and click in the blue Join button

Then follow the instructions on the screen

 

You can join a test meeting with only yourself to test your video and sound by clicking here.

My Video/Camera Isn’t Working – Windows

Troubleshooting tips for Windows

  1. Make sure that all other programs that utilize the camera are not using the camera or are closed.
  2. Make sure any lens-cover is not accidentally closed.
  3. Restart your computer.
  4. Uninstall the Zoom program and reinstall the latest version from Zoom’s Download Centre.
  5. Visit your device’s support and downloads page to update the camera driver:

Windows 10 has a privacy feature that may block Zoom from using the camera. Learn more about this feature and how to allow Zoom access to your webcam.

My Video/Camera Isn’t Working – MAC

Troubleshooting tips for macOS

  1. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed.
  2. Make sure any lens-cover is not accidentally closed.
  3. Restart your computer.
  4. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
    • If it works elsewhere, uninstall the Zoom program and reinstall the latest version from Zoom’s Download Centre.
    • If it does not work in any application, contact Apple support.

Note: If you are on on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera. See Using the Zoom Client and Zoom Rooms with Mac OS 10.14 Mojave for more information.

My Video/Camera Isn’t Working – Android

Troubleshooting tips for Android devices

  • Attempt to start your video by tapping Video.
    Screenshot_2017-12-26-09-55-21.png
  • Switch between the front camera and the back camera by tapping Switch Camera.
    Screenshot_2017-12-26-09-56-02.png
  • Check if any other applications are already using the camera.
    • Open recent applications. How to open this varies by devices. On some devices, you can hold down the home button and some have a recent applications key.
    • Swipe right to close any applications that are using the camera.
      android-closeapps.gif
  • Check that Zoom has permissions for the camera.
    • Open the device Settings.
    • Tap Applications.
    • Tap Application Manager.
    • Tap Zoom.
    • If it does not list access to take pictures and videos, uninstall and reinstall the app as shown below.
      android-camerapermissions.gif
  • Uninstall and reinstall the Zoom app.
    1. Open your device Settings.
    2. Tap Applications.
    3. Tap Application Manager.
    4. Tap Zoom.
    5. Tap Uninstall.
    6. Confirm Uninstall.
      android-uninstallsmall.gif
    7. Open the Play Store.
    8. Search for Zoom Cloud Meetings.
    9. Tap Install.
      android-installsmall.gif
  • Restart your Android device.

My Video/Camera Isn’t Working – iOS

Troubleshooting Tips for iOS devices

  • Attempt to start your video by tapping Start Video.
    IMG_5556_2.PNG
  • Tap the camera icon at the top of your screen to switch between the front and back cameras.
    IMG_5593.PNG
  • Ensure no other apps are using the camera.
    • Double tap the home button to view all open apps.
    • Swipe up on any apps that may be using the camera.
      ios-closeapps.gif
  • Confirm that Zoom has camera access.
    • Open your iOS Settings.
    • Tap Privacy.
      IMG_1930.JPG
    • Tap Camera.
      IMG_1931.JPG
    • Toggle Zoom access to on (green).
      ios-cameraaccess.gif
  • Restart your iOS device.
  • Delete the Zoom app and reinstall it from the App Store.
    • Hold down on the Zoom app icon until it starts to move and an X appears.
    • Tap the X.
    • Confirm that you want to delete the app by tapping Delete.
      ios-delete.gif
    • Open the App store.
    • Search for Zoom.
    • Tap the cloud next to ZOOM Cloud Meetings to download it.
      ios-install.gif
    • Once it’s finished downloading, Zoom will appear in your apps.
      IMG_1932.JPG
  • Confirm that the camera is working in other iOS apps, such as the Camera app.

My Audio is Not Working on iOS or Android

Troubleshooting Speaker Issues

If you cannot hear other participants in a Zoom meeting, follow these steps to troubleshoot the issue.

  • Ensure your speaker is turned on. If you see the speaker icon in the top-left corner is turned off, tap it to turn on your speaker:
  • Increase the volume on your mobile device using the volume buttons or notification panel. Even if the speaker is turned on in Zoom, your device’s volume might be set to mute or vibrate only.
  • Try using earphones.
  • Restart your mobile device.
  • Reinstall Zoom from the Apple App Store or Google Play

Troubleshooting Microphone Issues

If you are experiencing issues using your microphone with the Zoom mobile app, follow these steps to troubleshoot the issue:

  • Ensure the microphone is not on mute. If you see the muted Audio icon in the meeting controls, tap it to unmute yourself:

    If you are still muted, the host may have muted you upon entering the meeting. Ask to be unmuted by sending a chat message to the host.
  • Ensure you have connected your mobile device’s audio. If you see the following Audio icon in the meeting controls, tap it and select Call via Device Audio. If prompted, allow Zoom to access your microphone.
  • Try using earphones with a microphone.
  • Ensure Zoom has access to your device’s microphone.
    • iOS: Go to Settings > Privacy > Microphone and switch on the toggle for Zoom.
    • Android: Go to Settings > Apps & notifications > App permissions > Microphone and switch on the toggle for Zoom.
  • Ensure that no other applications are using the microphone at the same time.
    • iOS: Double-tap the “Home” button to view apps currently running. Swipe up to close an app.
    • Android: Tap the multi-task button (the square icon usually in the bottom-right corner) to view apps currently running. Swipe left of right to close an app.
  • Restart your iOS device.
  • Reinstall Zoom from the Apple App Store or Google Play

How to mute my microphone during a meeting? – Windows or MAC

On PC or MAC

On the bottom left hand side of your screen click the microphone icon to Mute or Unmute microphone.

 

How to mute my microphone during a meeting? – Android or iOS

Tap your screen and a control bar will appear on the bottom of your screen.

Tap the Mute button to Mute and Unmute your phone’s microphone.