Troubleshooting tips for Windows
- Make sure that all other programs that utilize the camera are not using the camera or are closed.
- Make sure any lens-cover is not accidentally closed.
- Restart your computer.
- Uninstall the Zoom program and reinstall the latest version from Zoom’s Download Centre.
- Visit your device’s support and downloads page to update the camera driver:
Windows 10 has a privacy feature that may block Zoom from using the camera. Learn more about this feature and how to allow Zoom access to your webcam.