My Video/Camera Isn’t Working – MAC

Troubleshooting tips for macOS

  1. Make sure that all other programs that utilize the camera, such as Photo Booth and Facetime, are closed.
  2. Make sure any lens-cover is not accidentally closed.
  3. Restart your computer.
  4. If the camera still does not work in Zoom after restarting, check if the camera works in a Mac app, such as Photo Booth or Facetime.
    • If it works elsewhere, uninstall the Zoom program and reinstall the latest version from Zoom’s Download Centre.
    • If it does not work in any application, contact Apple support.

Note: If you are on on Mac OS 10.14 Mojave and are still having difficulty accessing the camera, check your operating system permissions to confirm that Zoom has access to the camera. See Using the Zoom Client and Zoom Rooms with Mac OS 10.14 Mojave for more information.