My Video/Camera Isn’t Working – iOS

Troubleshooting Tips for iOS devices

  • Attempt to start your video by tapping Start Video.
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  • Tap the camera icon at the top of your screen to switch between the front and back cameras.
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  • Ensure no other apps are using the camera.
    • Double tap the home button to view all open apps.
    • Swipe up on any apps that may be using the camera.
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  • Confirm that Zoom has camera access.
    • Open your iOS Settings.
    • Tap Privacy.
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    • Tap Camera.
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    • Toggle Zoom access to on (green).
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  • Restart your iOS device.
  • Delete the Zoom app and reinstall it from the App Store.
    • Hold down on the Zoom app icon until it starts to move and an X appears.
    • Tap the X.
    • Confirm that you want to delete the app by tapping Delete.
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    • Open the App store.
    • Search for Zoom.
    • Tap the cloud next to ZOOM Cloud Meetings to download it.
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    • Once it’s finished downloading, Zoom will appear in your apps.
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  • Confirm that the camera is working in other iOS apps, such as the Camera app.