Troubleshooting Tips for iOS devices
- Attempt to start your video by tapping Start Video.
- Tap the camera icon at the top of your screen to switch between the front and back cameras.
- Ensure no other apps are using the camera.
- Double tap the home button to view all open apps.
- Swipe up on any apps that may be using the camera.
- Confirm that Zoom has camera access.
- Open your iOS Settings.
- Tap Privacy.
- Tap Camera.
- Toggle Zoom access to on (green).
- Restart your iOS device.
- Delete the Zoom app and reinstall it from the App Store.
- Hold down on the Zoom app icon until it starts to move and an X appears.
- Tap the X.
- Confirm that you want to delete the app by tapping Delete.
- Open the App store.
- Search for Zoom.
- Tap the cloud next to ZOOM Cloud Meetings to download it.
- Once it’s finished downloading, Zoom will appear in your apps.
- Confirm that the camera is working in other iOS apps, such as the Camera app.