My Video/Camera Isn’t Working – Android

Troubleshooting tips for Android devices

  • Attempt to start your video by tapping Video.
    Screenshot_2017-12-26-09-55-21.png
  • Switch between the front camera and the back camera by tapping Switch Camera.
    Screenshot_2017-12-26-09-56-02.png
  • Check if any other applications are already using the camera.
    • Open recent applications. How to open this varies by devices. On some devices, you can hold down the home button and some have a recent applications key.
    • Swipe right to close any applications that are using the camera.
      android-closeapps.gif
  • Check that Zoom has permissions for the camera.
    • Open the device Settings.
    • Tap Applications.
    • Tap Application Manager.
    • Tap Zoom.
    • If it does not list access to take pictures and videos, uninstall and reinstall the app as shown below.
      android-camerapermissions.gif
  • Uninstall and reinstall the Zoom app.
    1. Open your device Settings.
    2. Tap Applications.
    3. Tap Application Manager.
    4. Tap Zoom.
    5. Tap Uninstall.
    6. Confirm Uninstall.
      android-uninstallsmall.gif
    7. Open the Play Store.
    8. Search for Zoom Cloud Meetings.
    9. Tap Install.
      android-installsmall.gif
  • Restart your Android device.